The terms of working together.
These terms apply to the professional services we provide to clients under an engagement letter. Written in plain English, in the same voice as everything else on this site.
About these terms.
These terms apply to the professional services provided by Truestay Growth Ltd ("Truestay", "we", "us") to a client under an engagement letter. Together with the engagement letter, they form the contract between us.
If anything in an engagement letter conflicts with these terms, the engagement letter takes precedence for that engagement.
Our services.
We provide short-let consultancy on an hourly basis or as a fixed-fee setup, as set out in the engagement letter. Our advice is given in the specific context of the property, situation and information you share with us, and should not be relied on outside that context.
We do not act as your solicitor, accountant, mortgage broker, planning consultant, licensed insurance broker or FCA-authorised financial adviser. Where any of those are needed, we will say so, and can introduce you to a suitable professional.
Fees and payment.
Hourly packages
Hourly packages are billed as a flat rate on booking. A 50 percent deposit is due to start work. The balance is invoiced on delivery. Unused hours roll for six months.
Fixed-fee setup
Fixed-fee setup is billed 50 percent on booking, balance on handover. Third-party costs (for example photography, insurance placement, planning fees) are billed separately at cost.
Invoices and late payment
Invoices are payable within 14 days. Late payment carries statutory interest at 8 percent above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
All figures exclude VAT. VAT will be added to invoices where applicable.
Scope changes.
If the work changes from what was originally scoped, we will tell you before doing the additional work, and we will agree the impact on fees and timing in writing (email is fine). We do not charge for scope changes without giving you the chance to say no.
Confidentiality.
We treat all information you share with us as confidential. We will not disclose it to any third party except:
- Where you have agreed to the disclosure.
- Where the disclosure is necessary to deliver the services (for example, to a subcontractor bound by equivalent confidentiality terms).
- Where the disclosure is required by law, court order, or a regulator with authority to require it.
This obligation continues after the engagement ends.
We may reference the fact of the engagement in our portfolio, in general terms, unless you tell us not to.
Intellectual property.
All materials we create for you under the engagement, including brand identity, copy, code, document templates and reports, transfer to you on final payment.
Third-party materials (for example, photography from a licensed photographer, stock imagery, software licences) are subject to the underlying licence. We will make clear which materials are licensed and on what terms.
We retain the right to use general skills, know-how and methodologies developed during the engagement, and to include the work in our portfolio in general terms.
Warranties and limits.
We will provide the services with reasonable skill and care, and in accordance with the standards of a competent short-let consultant. We do not guarantee any specific commercial outcome, including occupancy, revenue or planning consent.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
Subject to that, our total liability to you for all losses arising out of the engagement is limited to the total fees paid to us under that engagement.
We are not liable for indirect or consequential losses, including loss of profits, business, contracts, goodwill or expected savings, whether or not foreseeable.
We carry professional indemnity insurance appropriate to our services. Details are available on request.
Termination.
Either of us can end an engagement by giving 14 days' written notice. Work completed up to the termination date remains payable. Any deposit already paid is offset against work done.
We may end an engagement immediately if you materially breach these terms, do not pay an invoice within 30 days of its due date, or ask us to do something we consider unlawful or unethical.
Complaints.
If you are unhappy with anything about the engagement, please tell us. We take complaints seriously and want the chance to put things right. The route is set out on the complaints page.
Governing law.
These terms and any engagement are governed by the laws of England and Wales. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.